Audra Diers-Lawson

Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence – just to name a few. For organizations, crises are pervasive, challenging, and catastrophic, as well as opportunities for organizations to thrive and emerge stronger.

Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated into each chapter are global case studies, ethical challenges, and practitioner considerations.

Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing, and Strategic Management.

The text will have podcast lectures, PowerPoints for each chapter, a testbank, instructor's manual, and three simulation exercises available as supporting materials by 1 January, 2019 (just in time for second semester adoption). It is available as an e-book (Kindle included), hardcover, and paperback.

The text is available on Amazon or direct from Routledge at: https://www.routledge.com/Crisis-Communication-Managing-Stakeholder-Relationships-1st-Edition/Diers-Lawson/p/book/9781138346246

The supporting resources will be available from: https://audralawson.com/resources/crisis-communication-managing-stakeholder-relationships/

Review of the text:

"Crisis Communication represents a real advancement in our knowledge. The book brings together two relevant fields of studies, crisis communication and stakeholder relationship management, contributing to the advancement of both and offering a new perspective in bringing them together. Covering a wide range of topics using the most established perspectives as well as the newest ones, this is a book to be read by students for their introduction to the field and by senior professionals to update their knowledge." – Alessandra Mazzei, Director at the Centre for Employee Relations and Communication at IULM University, Italy